Refund policy

Effective Date: July 21, 2026

1. General Information

At Nature2hair-Ug, we are committed to providing high-quality natural hair products and ensuring our customers receive the best possible shopping experience.

This Return & Refund Policy applies to purchases made through:

Website: https://nature2hair.com

Business Name: Nature2hair-Ug
Address: Karl-Bröger-Straße, Nürnberg, 90459, Germany
Email: contact@nature2hair.com
Phone: +49 176 23220855

2. Right of Withdrawal for Consumers in Germany and the European Union

Customers located in Germany and the European Union generally have the legal right to withdraw from a distance contract within 14 days without providing a reason.

The withdrawal period begins from the day the customer, or a third party designated by the customer, receives the goods.

To exercise the right of withdrawal, customers must inform Nature2hair-Ug of their decision by contacting:

Email: contact@nature2hair.com

Customers must clearly state their intention to cancel the purchase and provide:

  • Full name
  • Order number
  • Product details
  • Date of purchase

3. Return Conditions

To be eligible for a return:

  • The withdrawal request must be submitted within the applicable legal period.
  • Products must be returned in their original condition.
  • Products must include original packaging where applicable.
  • Products must not have been used, installed, washed, altered, or damaged.

Due to hygiene and health protection reasons, opened or used hair products may not be eligible for return once the sealed packaging has been removed or the product has been used.

This includes:

  • Hair extensions that have been installed.
  • Hair products that have been worn.
  • Washed, cut, dyed, or modified products.
  • Products damaged through customer handling.

4. Return Shipping

Customers are responsible for the cost of returning products unless:

  • The product received was incorrect.
  • The product arrived damaged.
  • Nature2hair-Ug is responsible for the error.

Customers should use a trackable shipping method when returning products. Nature2hair-Ug is not responsible for returned items lost during transit.

Return address details will be provided after a return request has been approved.

5. Refund Process

Once returned products are received and inspected, Nature2hair-Ug will confirm whether the refund is approved.

Approved refunds will include:

  • Product purchase price.
  • Standard delivery costs paid by the customer (where legally required).

Refunds may exclude additional costs caused by choosing a more expensive delivery method than our standard available option.

Refunds will be processed using the same payment method used for the original transaction unless otherwise agreed.

6. Refund Processing Time

Approved refunds will be processed within a reasonable period after:

  • We receive the returned product, or
  • We receive proof that the product has been returned,

whichever occurs first, where applicable.

The time it takes for funds to appear in the customer's account depends on the customer's bank or payment provider.

7. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Description of the issue
  • Photos or videos showing the problem

After review, Nature2hair-Ug may provide:

  • Replacement product
  • Repair solution where applicable
  • Refund
  • Other suitable resolution

8. Exchanges

Exchanges may be available for:

  • Incorrect items sent by Nature2hair-Ug.
  • Products damaged before delivery.

We generally cannot exchange products due to:

  • Change of mind.
  • Incorrect color selection by the customer.
  • Personal preference after opening or using the product.

Customers are encouraged to carefully review product descriptions, colors, lengths, and specifications before ordering.

9. Cancellation Before Shipping

Customers may request cancellation before their order has been processed or shipped.

If cancellation is approved:

  • The order will be cancelled.
  • A refund will be issued according to the payment method used.

Once an order has been shipped, cancellation is no longer possible and the customer must follow the applicable return process.

10. International Customers

For customers outside Germany:

  • Delivery times may vary depending on destination.
  • Customs duties, import taxes, or local charges may apply depending on the destination country.
  • Customers are responsible for ensuring accurate shipping information.

Nature2hair-Ug is not responsible for delays caused by customs authorities or third-party shipping providers.

11. Contact Us

For any return, cancellation, or refund questions, contact:

Nature2hair-Ug

Karl-Bröger-Straße
Nürnberg 90459
Germany

Email: contact@nature2hair.com

Phone: +49 176 23220855

Thank you for choosing Nature2hair-Ug. We appreciate your trust and are committed to providing premium natural hair products with reliable customer service.