guarantees

Our Quality & Color Guarantees

At Nature2Hair, we stand behind the quality, craft, and ethical standards of every product we sell. Whether you choose our Premium Collection or our Nature Collection, you can shop with maximum confidence knowing your braiding hair is backed by our dedicated guarantees.

🌿 Our Shared Brand Promise

Every single product at Nature2Hair is 100% Vegan & Cruelty-Free. We never use animal-derived ingredients or harsh oxidative chemistries typically found in permanent human hair dyes. Our specialized coloring and finishing processes reduce friction, protect your scalp, and deliver a smooth, premium braiding experience.

💎 Premium Collection Guarantees

Our flagship line is built for vibrant colors, long-lasting performance, and durability. Because we manage our own controlled coloring process rather than relying on mass factory coloring, we proudly offer two comprehensive guarantees:

1. 30-Day Premium Quality Guarantee

If you experience a genuine material or manufacturing defect within 30 days of delivery, we will replace the product.

2. 2-Month Color Guarantee

One of the biggest concerns with colored braiding hair is fading. If unusual color fading or a manufacturing-related color defect occurs under normal use within 2 months (60 days) of delivery, we will send you a replacement product.

🍃 Nature Collection Guarantee

Designed specifically for sensitive scalps, allergy-conscious customers, and those prioritizing natural comfort, the Nature Collection utilizes naturally derived coloring methods for a skin-friendly, sustainable alternative.

30-Day Nature Quality Guarantee

If a manufacturing or material defect occurs within 30 days of delivery, we will replace the product.

Please Note: Because naturally derived coloring behaves differently from synthetic color systems, the Nature Collection includes our 30-Day Quality Guarantee only and does not include the 2-Month Color Guarantee.

📋 What Is Covered vs. Not Covered

✅ What’s Covered:

  • Genuine manufacturing and material defects
  • Unusual tangling caused by production flaws
  • Significant quality issues during normal, recommended use
  • Unusual color fading or defects (Premium Collection only, under normal use)

❌ What’s Not Covered:

  • Incorrect or improper installation
  • Damage caused by excessive heat or unapproved chemical treatments
  • Improper care or misuse
  • Normal wear and tear over time

📩 How to File a Guarantee Claim

Filing a claim is quick and hassle-free. In most cases, no return shipment is required unless specifically requested by Nature2Hair.

Steps to Submit:

  1. Prepare Your Information:
    • Your Order Number
    • Clear Photos of the issue
    • A Short Video (if necessary to demonstrate the defect)
  2. Contact Support: Email our support team with your details and description of the issue.
  3. Receive Your Replacement: Once approved, we will process your replacement. (The customer is only responsible for the shipping cost of the replacement product).

Need Assistance?

Have a question about your order or want to submit a claim? Contact Our Support Team and we'll be happy to help!